Menu ID:
000CyburityLLCcom000
This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
Menu Name:
This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.
Admin User Group:
Active:
This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.
Menu Prompt:
1
1000
XXX
ABC@YAHOO.COM
This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL.
Menu Timeout
Menu Timeout Prompt:
Menu Invalid Prompt:
Menu Repeat:
These are optional fields.
Menu Time Check:
Here is where you can set a default phone pass value for when the user logs into the agent screen. This value will populate the phone_pass automatically when the user logs in with their user-pass-campaign in the agent login screen.
Call Time:
Holidays defined for this call time: 1
Track Calls in Real-Time Report:
Tracking Group:
Log Key Press:
Log Field:
This option if set to 1 allows the user to choose the ingroups that they will receive calls from when they login to a CLOSER or INBOUND campaign. Otherwise the Manager will need to set this in their user detail screen of the admin page.
Option:
Description:
Route
Custom Dialplan Entry:
zorbi_callmenu
menu2
test
