Agent Login and Logout Time

This section will show you the Agent Screen Login and Logout events for this agent for the selected time range.

EVENT = Either a LOGIN or LOGOUT event, the agent logging into or out of the Agent Screen.
DATE = The date-time-stamp of the event.
CAMPAIGN = The campaign the agent was logging into or out of.
GROUP = The User Group of the agent at the time they logged in or out.
SESSION = The Session ID when the agent first logged in to that session.
HOURS = The time duration, in hours:minutes:seconds, of the agent session.
SERVER = The IP Address of the server that the agent logged into. For some LOGOUT events, this area may show that a manager force-logged-out the agent, with the user ID of the manager that forced the logout of the agent session.
PHONE = The phone account that the agent logged in with.
COMPUTER = The IP Address that the agent logged in from. If the server or agent are behind a seperated network, this IP Address may be for a network gateway device instead of the actual computer.
PHONE LOGIN = The Phone Login used when the agent logged into the agent screen. This may be different from the PHONE if Phone Aliases are in use on the system.
PHONE IP = If enabled on your system, this can show the IP address of the phone device that the agent connected to their session through.