DID Extension:
+0333333
This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
DID Description:
This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.
DID Carrier Description:
Active:
This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.
Admin User Group:
DID Route:
Record Call:
Extension:
This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL.
Extension Context:
Voicemail Box:
1
1000
XXX
ABC@YAHOO.COM
Phone Extension:
Server IP:
These are optional fields.
Call Menu:
User Agent:
User Unavailable Action:
Here is where you can set a default phone pass value for when the user logs into the agent screen. This value will populate the phone_pass automatically when the user logs in with their user-pass-campaign in the agent login screen.
User Route Settings In-Group:
In-Group ID:
In-Group Call Handle Method:
In-Group Agent Search Method:
In-Group List ID:
Here is where you can set a default phone login value for when the user logs into the agent screen. This value will populate the phone_login automatically when the user logs in with their user-pass-campaign in the agent login screen.
In-Group Campaign ID:
In-Group Phone Code:
Clean CID Number:
No-Agent In-Group Redirect:
Optional alternative name used for agent when chatting with customers in the customer website chat feature. Only used if populated.
No-Agent In-Group ID:
No-Agent In-Group Extension:
Max Queue In-Group Calls:
Max Queue In-Group ID:
Max Queue In-Group Extension:
Pre-Filter Phone Group ID:
Pre-Filter Phone Group DID:
Filter Inbound Number:
Filter Phone Group ID:
Filter URL:
Filter URL DID Redirect:
This field can be used by two-factor-authentication, if your system is configured for it.
Filter DNC Campaign:
Filter Action:
Filter Extension:
Filter Extension Context:
Filter Voicemail Box:
Filter Phone Extension:
Filter Server IP:
Filter Call Menu:
Filter User Agent:
Filter User Unavailable Action:
Filter User Route Settings In-Group:
Filter In-Group ID:
Filter In-Group Call Handle Method:
Filter In-Group Agent Search Method:
Filter In-Group List ID:
Filter In-Group Campaign ID:
Filter In-Group Phone Code:
Custom 1:
Custom 2:
Custom 3:
Custom 4:
Custom 5:
