Agent Inbound Status Summary
Agent Status Detail
In this report you can view what and how many statuses has been selected by the agents.
CALLS = Total number of calls sent to the user.
CIcalls = Total number of call where there was a Human Answer which is set under Admin -> System Statuses.
DNC/CI% = How much in percent DNC (Do Not Call) per Human Answers.
And the rest is just System Statuses that the agent picked and how many, to find out what they means then head over to Admin -> System Statuses.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Agent Status Detail Report
2022-02-22 06:14:57
Time range: 00:00:00 to 23:59:59
INBOUND CALLS STATS BREAKDOWN:
USER NAME
ID
CALLS
CIcalls
DNC/CI%
TOTALS:
AGENTS
0
0
0%
PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT