Agent Time Detail
Agent Time Detail
In this report you can view how much time agents spent on what.
TIME CLOCK = Time the agent been logged in to the time clock.
AGENT TIME = Total time on the system (WAIT + TALK + DISPO + PAUSE).
WAIT = Time the agent waits for a call.
TALK = Time the agent talks to a customer or is in dead state (DEAD + CUSTOMER).
DISPO = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).
PAUSE = Time the agent is in pause mode (LOGIN + LAGGED + ...).
DEAD = Time the agent is in a call after the customer has hung up.
CUSTOMER = Time the agent is in a live call with a customer.
CONNECTED = Time the agent is waiting for a live call plus time in a live call with a customer.
- The next table is pause codes and their time.
LOGIN = The pause code when going from login directly to pause.
LAGGED = The time the agent had some network problem or similar.
ANDIAL = This pause code triggers if the agent been on dispo screen for longer than 1000 seconds.
and empty is undefined pause code.
VISIBLE = This is a tally of the amount of time the Agent Screen is being viewed by the agent in their web browser while they are logged in.
HIDDEN = This is a tally of the amount of time the Agent Screen is hidden from the view of the agent in their web browser while they are logged in.
Agent Time Detail
2022-02-22 06:14:57
Time range: 00:00:00 to 23:59:59
AGENT TIME DETAIL REPORT
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT