Inbound Daily Report
Inbound Daily Report
This report will give a daily or hourly, weekly, monthly, and quarterly count on all calls received by the in-groups selected for the given date range.
TOTAL CALLS OFFERED = Total calls taken by the in-group.
TOTAL CALLS ANSWERED = Total calls answered by the in-group.
TOTAL AGENTS ANSWERED = Total number of distinct agents who fielded calls to this in-group.
TOTAL CALLS ABANDONED = Total calls ended in queue (dropped).
TOTAL ABANDON PERCENT = Percentage of calls abandoned (TOTAL CALLS ABANDONED / TOTAL CALLS OFFERED).
AVG ABANDON TIME = Average amount of time a caller waited in queue before abandoning the call.
AVG ANSWER SPEED = Average amount of time a caller waited in queue before an agent answered.
AVG TALK TIME = Average amount of time an agent remained on the line with the caller before the call was hung up - does not include caller queue time.
TOTAL TALK TIME = Total amount of time agents remained on the line with callers before calls ended - does not include caller queue time.
TOTAL WRAP TIME = Total amount of time agents used to -wrap- the call - assumed to be 15 second per answered call.
TOTAL CALL TIME = Total talk time plus total wrap time.
Inbound Daily Report: 2022-02-21 05:41:20
Selected in-groups:
Time range 1 days:
MULTI-GROUP BREAKDOWN
GROUP IVRS / DROPS / CALLS
Time range: 2022-02-17 00:00:00 to 2022-02-17 23:59:59
TOTALS
Total calls routed:
0
Average Call Length for routed Calls:
0 seconds
Answered Calls:
0 0%
Average queue time for Answered Calls:
0 seconds
Calls taken into the IVR:
0
DROPS
Total DROP Calls:
0
Average hold time for DROP Calls:
0 seconds
Drop rate for calls >= 5 seconds
0 0%
Drop rate for calls >= 10 seconds:
0 seconds
CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group):
0
ACR (Dropped/Answered):
0 seconds
AHT (Agent-Answered calls / Handle Time sec):
0 0%
OCR Occupancy Rate = (Handle Time / Handle + Wait sec): *Handle Time = (Talk+Hold+Dead+Dispo sec)
0 seconds
TMR1 (Answered within seconds/Answered):
0 0%
TMR2 (Answered within seconds/Answered):
0 seconds
SL-1 ( within seconds/All Calls)
0 0%
SL-2 ( within seconds/All Calls)
0 0%
CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group):
0
ACR (Dropped/Answered):
0 seconds
AHT (Agent-Answered calls / Handle Time sec):
0 0%
OCR Occupancy Rate = (Handle Time / Handle + Wait sec): *Handle Time = (Talk+Hold+Dead+Dispo sec)
0 seconds
TMR1 (Answered within seconds/Answered):
0 0%
TMR2 (Answered within seconds/Answered):
0 seconds
SL-1 ( within seconds/All Calls)
0 0%
SL-2 ( within seconds/All Calls)
0 0%
QUEUE STATS
Total Calls That entered Queue:
0
Average QUEUE Length for queue calls:
0 seconds
Average QUEUE Length across all calls:
0 0%
DAILY REPORT - 2022-02-21 00:00:00 to 2022-02-21 -00:00:01
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
WEEKLY REPORT - 2022-02-21 00:00:00 to 2022-02-21 -00:00:01
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
MONTHLY REPORT - 2022-02-21 00:00:00 to 2022-02-21 -00:00:01
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
QUARTERLY REPORT - 2022-02-21 00:00:00 to 2022-02-21 -00:00:01
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT