Inbound DID Report
Inbound DID Report
This report breaks down activity for a DID or a list of DIDs over a given time interval.
CURRENT ROUTE = Where the DID is currently directed when a call reaches it.
CALLS = Number of calls the DIDs/servers/time frames (depending on which sub-report you are viewing) received during the specific date range.
LOST = Number of calls that were supposed to be routed to an INGROUP/AGENT/CALLMENU but do not show log records in the appropriate log tables, suggesting the caller hung up.
TRANSFERS = Number of calls sent to PHONE/VOICEMAIL/EXTEN during the specific date range.
ROUTED = Number of calls sent to INGROUP/AGENT/CALLMENU with corresponding log records showing outcome.
Inbound DID Report: 2022-02-21 06:03:47
Time range 1 days: 2022-02-21 00:00:00 to 2022-02-21 23:59:59
MULTI-GROUP BREAKDOWN
GROUP IVRS / DROPS / CALLS
Time range: 2022-02-17 00:00:00 to 2022-02-17 23:59:59
TOTALS
Total calls routed:
0
Average Call Length for routed Calls:
0 seconds
Answered Calls:
0 0%
Average queue time for Answered Calls:
0 seconds
Calls taken into the IVR:
0
DROPS
Total DROP Calls:
0
Average hold time for DROP Calls:
0 seconds
Drop rate for calls >= 5 seconds
0 0%
Drop rate for calls >= 10 seconds:
0 seconds
CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group):
0
ACR (Dropped/Answered):
0 seconds
AHT (Agent-Answered calls / Handle Time sec):
0 0%
OCR Occupancy Rate = (Handle Time / Handle + Wait sec): *Handle Time = (Talk+Hold+Dead+Dispo sec)
0 seconds
TMR1 (Answered within seconds/Answered):
0 0%
TMR2 (Answered within seconds/Answered):
0 seconds
SL-1 ( within seconds/All Calls)
0 0%
SL-2 ( within seconds/All Calls)
0 0%
CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group):
0
ACR (Dropped/Answered):
0 seconds
AHT (Agent-Answered calls / Handle Time sec):
0 0%
OCR Occupancy Rate = (Handle Time / Handle + Wait sec): *Handle Time = (Talk+Hold+Dead+Dispo sec)
0 seconds
TMR1 (Answered within seconds/Answered):
0 0%
TMR2 (Answered within seconds/Answered):
0 seconds
SL-1 ( within seconds/All Calls)
0 0%
SL-2 ( within seconds/All Calls)
0 0%
QUEUE STATS
Total Calls That entered Queue:
0
Average QUEUE Length for queue calls:
0 seconds
Average QUEUE Length across all calls:
0 0%
Date Summary
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
HOLD TIME, CALL AND DROP STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT