Outbound Calling Report
Outbound Calling Report
This report gives several reports on outbound calling for campaigns and lists for a specified date range
CALL HANGUP REASON STATS
HANGUP REASON = The reason the call terminated.
CALLS = The number of calls terminated from the aforementioned reason.
CALL STATUS STATS
STATUS = The call disposition.
DESCRIPTION = The description of the status.
CATEGORY = The category of the status.
CALLS = The number of calls resulting the disposition.
CALL TIME - TOTAL TIME = The total time spent on calls resulting in the disposition.
CALL TIME - AVG TIME = The average amount of time spent on calls resulting in the disposition.
CALL TIME - CALLS/HOUR = The number of calls per hour where the call resulted in the disposition - this is relative to the total time of all dispositions, not just this one.
AGENT TIME - CALLS/HOUR = The number of calls per agent hour where the call resulted in the disposition, relative to the total time agents spent in call for all dispositions.
LIST ID STATS
LIST = The list ID number - all lists meeting the selected criteria are displayed here.
CALLS = The number of outbound calls placed from the aforementioned list.
AGENT PRESET DIALS
PRESET NAME = The preset name logged in the user_call_log table (where applicable) for the outbound calls meeting the selected criteria.
CALLS = The number of calls logged with the aforementioned preset.
CUSTOM STATUS CATEGORY STATS
CATEGORY = The category the custom status is currently assigned to.
CALLS = The number of calls logged with the aforementioned category.
DESCRIPTION = The description of the category.
AGENT STATS
AGENT = The user ID and agent involved on outbound calls meeting the selected criteria.
CALLS = The number of outbound calls handled by the aforementioned agent.
TIME H:M:S = The total amount of time the agent spent on the outbound calls.
AVERAGE = The average amount of time the agent spent on the outbound calls.
Outbound Calling Stats
Time range: 2022-02-21 00:00:00 to 2022-02-21 23:59:59
TOTALS
Total Calls placed from this Campaign:
0
Average Call Length for all Calls in seconds:
0
HUMAN ANSWERS
Total Human Answered calls for this Campaign:
0
Average Call Length for all HA in seconds:
0
DROPS
Total Outbound DROP Calls:
0 0%
Percent of DROP Calls taken out of Answers
0 / 0 0%
Average Length for DROP Calls in seconds:
0
Productivity Rating:
N/A
NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer:
0 0%
Total auto NA calls -system-set:
0
Total manual NA calls -agent-set:
0
Average Call Length for NA Calls in seconds
0
CALL HANGUP REASON STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
CALL STATUS STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
LIST ID STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
AGENT PRESET DIALS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
CUSTOM STATUS CATEGORY STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
AGENT STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT