Outbound Summary Interval Report
Outbound Summary Interval Report
This report gives statistical information on selected campaigns, both as a summary of all selected campaigns and also by a selected interval for each individual campaign on outbound calling activity based on a date range and call time.
CAMPAIGN = The campaign being reported on.
TOTAL CALLS = The number of calls taken either by a campaign or during a time interval during a campaign, depending on the report.
SYSTEM RELEASE CALLS = The number of calls terminated by the dialer per campaign or during a time interval for a campaign, depending on the report.
AGENT RELEASE CALLS = The number of calls terminated by the agent per campaign or during a time interval for a campaign, depending on the report.
SALE CALLS = Total number of calls the user handled where the SALE status flag is set to Y, made either on a campaign or during a time interval during a campaign, depending on the report.
DNC CALLS = The number of DNC made either on a campaign or during a time interval during a campaign, depending on the report.
NO ANSWER PERCENT = The percentage of calls dispositioned as no answer against the TOTAL CALLS.
DROP PERCENT = The percentage of calls dispositioned as DROPs against the TOTAL CALLS.
AGENT LOGIN TIME (H:M:S) = The total pause, wait, talk, and dispo times logged by agents for the campaign/interval.
AGENT PAUSE TIME (H:M:S) = The total pause time logged by agents for the campaign/interval.
INTERVAL = The interval (in -HHii- format) being reported on under the campaign.
Outbound Summary Interval Report: |007|
2022-02-21 10:04:07
MULTI-CAMPAIGN BREAKDOWN
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
007 - Medicare INTERVAL BREAKDOWN
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT