Single Agent Daily

This report contains most of the same information as the Agent Status Detail report, except for only one agent across a range of days.

CALLS = Total number of calls sent to the user.
CI CALLS = Total number of calls the user handled that were statused in a Customer Contact status.
DNC CI PCT = Total number of DNC statused calls divided by the number of Customer Contact calls.
SALES PER HOUR = Total number of calls the user handled where the SALE status flag is set to Y, divided by system time.
(the rest of the fields are the statuses that the agent selected)