Single Agent Daily Time

This report is similar to the Agent Time Detail report, except for only one agent across a range of days.

PAUSE = Amount of time for the agent being paused.
WAIT = Time the agent waits for a call.
TALK = Time the agent talks to a customer or is in dead state (DEAD + CUSTOMER).
DISPO = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).
DEAD = Time the agent is in a call after the customer has hung up.
CUSTOMER = Time the agent is in a live call with a customer.
TOTAL = Total time of these (PAUSE + WAIT + TALK + DISPO).