Callmenu Survey Report

This report shows one of two report types. The first displays all responses to callmenu prompts on calls handled by a given agent, within a list of selected campaigns, for a given time frame. Each call is displayed in chronological order, and for each call, the prompts and responses given are displayed. Each prompt response is treated as its numerical value to create a point total for the call, and total points per prompt and call are given at the bottom of the report. The second report is a multiple agent report, which utilizes the dates given and campaigns selected (the value in the agent field is ignored). The resulting report gives a summary per agent of the prompts met and total value of the responses given. The results for this report are sorted in descending order based on the total points the agent accrued.

SINGLE AGENT REPORT PHONE = The customer's phone number on the call.
START TIME = The call time from the live_inbound_log table.
TOTAL POINTS = The sum of the numeric values given for all callmenu survey prompts reached on the call.

ALL AGENT REPORT AGENT = The name of the agent.
TOTAL POINTS = The sum of the numeric values given for all callmenu survey prompts for calls the agent handled within the report parameters.