Outbound IVR Report
Inbound IVR Report
This report shows a breakdown of IVR paths followed by callers on selected IVRs based on the date range.
IVR CALLS = Total calls taken by or made through the selected IVRs that follow the -CALL PATH-.
QUEUE CALLS = Total inbound calls taken by the selected IVRs that follow the -CALL PATH-.
QUEUE DROP CALLS = Total inbound calls taken by the selected IVRs that follow the -CALL PATH- that were dropped.
QUEUE DROP PERCENT = Percentage of dropped inbound calls taken by the selected IVRs (QUEUE DROP CALLS / QUEUE CALLS).
IVR AVG TIME = Average amount of time spent in-call, taken by dividing IVR CALLS by the total time spent in the selected IVRs.
TOTAL AVG TIME = Total call time spent in the selected IVRs.
CALL PATH = The specific call path followed on the IVR - report will display each distinct path followed by all the selected IVRs for the selected date range.
IVR Stats Report: 2022-02-21 00:00:00 to 2022-02-21 23:59:59
Calls taken into this IVR: 0
Calls with no CallerID : 0
Unique Callers : 0
CALL STATUS STATS
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
Total: 0
---------- TIME STATS
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR
+------+-------------------------------------------------------------------------------------------------------+-------+
| HOUR |0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0| TOTAL |
+------+-------------------------------------------------------------------------------------------------------+-------+
+------+-------------------------------------------------------------------------------------------------------+-------+
| + 0 +
+------+-------------------------------------------------------------------------------------------------------+-------+
Run Time: 0 seconds|M
PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT