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detail view
Real-TIME screen

Campaign ID:

001

Campaign ID

This is the short name of the campaign, it is not editable after initial submission, cannot contain spaces and must be between 2 and 8 characters in length.

Campaign Name:

Campaign Name

This is the description of the campaign, it must be between 6 and 40 characters in length.

Campaign Description:

ml

Force Change Password

If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.

Campaign Change Date:

2022-03-02 04:53:07

Campaign Change Date

This is the last time that the settings for this campaign were modified in any way.

Campaign Login Date:

Last Campaign Login Date

This is the last time that an agent was logged into this campaign.

Active:

Active

This is where you set the campaign to Active or Inactive. If Inactive, noone can log into it.

Admin User Group:

---ALL---

User Level

This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.

Park Music-on-Hold:

User Level

This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.

Web Form:

Voicemail ID

This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL.

DISABLED

Allow Closers:

Y

Email

This field can be used by some scripts and functions, like dispo_send_email.php and two-factor-authentication, referenced by the --A--agent_email--B-- variable.

Default Transfer Group:

---NONE---

Email

This field can be used by some scripts and functions, like dispo_send_email.php and two-factor-authentication, referenced by the --A--agent_email--B-- variable.

Script

Get Call Launch:

NONE

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SUBMIT
Click here to see all CallBack Holds in this campaign
Click here to see Admin changes to this campaign

AGENT RANKS FOR THIS CAMPAIGN:

Closer In-Group Selection Logs

This section will show the In-Groups, Email-Groups and Chat-Groups that the agent is set to receive calls from after they log into the agent screen.

DATE TIME = The date-time-stamp when the specific agent selection action was completed.
CAMPAIGN = The campaign the agent was logging into.
BLEND = Whether the agent was set to also take outbound calls during this sesstion, 1 = Yes, 2 = No.
GROUPS = The list of In-Groups, Email-Groups and Chat-Groups that the agent is set to receive calls from starting at this selection record time.
MANAGER = If a manager has used the Real-Time Report to modify the agent selected in-groups, the user ID of the manager will appear in this column.

USER
RANK
GRADE
CALLS TODAY

0065 - Jeff Greene

0

0

0

0065 - Jeff Greene

0

0

0

0065 - Jeff Greene

0

0

0

0065 - Jeff Greene

0

0

0

0065 - Jeff Greene

0

0

0

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