Campaign ID:
001
This is the short name of the campaign, it is not editable after initial submission, cannot contain spaces and must be between 2 and 8 characters in length.
Campaign Name:
This is the description of the campaign, it must be between 6 and 40 characters in length.
Campaign Description:
Campaign Change Date:
2022-03-02 04:53:07
This is the last time that the settings for this campaign were modified in any way.
Campaign Login Date:
This is the last time that an agent was logged into this campaign.
Campaign Call Date:
Active:
This is where you set the campaign to Active or Inactive. If Inactive, noone can log into it.
Admin User Group:
---ALL---
This menu is where you select the users user level. Must be a level of 1 to log into the agent screen, Must be level greater than 2 to log in as a closer, level 7 is for Reports only. Must be user level 8 or greater to get into admin web section. User Level 9 is able to edit all user levels in the admin web section. User Level 8 can only edit level 7 users and lower.
Park Music-on-Hold:
1
1000
XXX
ABC@YAHOO.COM
This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL.
Web Form:
DISABLED
Web Form Target:
Allow Closers:
This field can be used by some scripts and functions, like dispo_send_email.php and two-factor-authentication, referenced by the --A--agent_email--B-- variable.
Next Agent Call:
Local Call Time
Get Call Launch:
NONE
State rules defined for this call time: 0
Holidays defined for this call time: 0
Dial Timeout Lead Container:
Dial Prefix:
for 91NXXNXXXXXX value would be 9, for no dial prefix use X
Manual Dial Prefix:
Omit Phone Code:
Campaign CallerID:
Custom CallerID:
Campaign Rec exten:
Campaign Recording:
Recording Delay:
in seconds
Routing Initiated Recording:
Call Notes Per Call:
Comments All Tabs:
Comments Dispo Screen:
Comments Callback Screen:
QC Comments History:
Hide Call Log Info:
Agent Lead Search:
Agent Lead Search Method:
Script
Clear Script:
Clear Form Tab:
Answering Machine Message:
Voicemail Message Daily Limit:
WaitForSilence Options:
AM Message Wildcards:
VM Message Group
Leave VM No Dispo:
Transfer-Conf DTMF 1:
Transfer-Conf Number 1:
Transfer-Conf DTMF 2:
Transfer-Conf Number 2:
Transfer-Conf Number 3:
Transfer-Conf Number 4:
Transfer-Conf Number 5:
Enable Transfer Presets:
Hide Transfer Number to Dial:
PrePopulate Transfer Preset:
Quick Transfer Button:
Transfer-Conf Button Launch:
Transfer No Dispo:
Custom 3-Way Button Transfer:
3-Way Call Outbound CallerID:
3-Way Call Dial Prefix:
3-Way Volume Buttons
Customer 3-Way Hangup Logging:
Customer 3-Way Hangup Seconds:
Customer 3-Way Hangup Action:
3-Way Recording Stop:
3-Way Recording Stop Exception:
Leave 3-Way Start Recording:
Leave 3-Way Start Recording Exception:
Hangup Xfer Recording Start:
Park Call IVR:
Park Call IVR AGI:
Timer Action:
Timer Action Message:
Timer Action Seconds:
Timer Action Destination:
Scheduled Callbacks:
Scheduled Callbacks Alert:
Send Callbacks Email:
Scheduled Callbacks Count:
Scheduled Callbacks Days Limit:
Scheduled Callbacks Hours Block:
Scheduled Callbacks Calltime Block:
Scheduled Callbacks Active Limit:
Scheduled Callbacks Active Limit Override:
Scheduled Callbacks Display Days:
Anyone Callbacks DNC Filter:
My Callbacks Checkbox Default:
Show Previous Callback:
Scheduled Callbacks Useronly Move Minutes:
Next-Dial My Callbacks:
Scheduled Callbacks Force Dial:
Scheduled Callbacks Local Timezones:
Feature Disabled,Administrator must update phone codes for this feature to work.
Scheduled Callbacks Auto Reschedule:
Disable Dispo Screen:
Disable Dispo Status:
Script on top of Dispo:
Wrap Up Seconds:
Wrap Up Message:
Wrap Up Bypass:
Wrap Up After Hotkey:
Dead Call Trigger Action:
Dead Call Trigger Seconds:
Dead Call Trigger Repeat:
Dead Call Trigger Audio:
Dead Call Trigger URL:
Dead Call Max Seconds:
Dead Call Max Status:
Dead Call to Dispo Only:
Dispo Call Max Seconds:
Dispo Call Max Status:
Agent Pause Max Seconds:
Agent Pause Max Status:
Agent Pause Max Exceptions:
Pause Max URL:
Agent Ready Max Seconds Logout:
Inbound Manual Dial Agent Forced Ready Seconds:
InMan Agent Forced Ready Override Container:
Customer Gone Warning Seconds:
Use Internal DNC List:
Use Campaign DNC List:
Other Campaign DNC:
Agent Pause Codes Active:
Auto Pause Pre-Call Work:
Auto Resume Pre-Call Work:
Auto Pause Pre-Call Code:
Campaign Stats Refresh:
Real-Time Agent Time Stats:
Disable Alter Customer Data:
Disable Alter Customer Phone:
Agent Screen Labels:
Allow Required Fields:
Status Display Fields:
Status Display In-Group:
Agent Display Fields:
Agent Screen Time Display:
Agent Display Queue Count:
Calls In Queue Count Display 1:
Calls In Queue Count Display 2:
Agent View Calls in Queue:
View Calls in Queue Launch:
Calls in Queue Extra Column 1:
Calls in Queue Extra Column 2:
Agent Grab Calls in Queue:
Agent Call Re-Queue Button:
Agent Pause After Each Call:
Agent Pause After Next Call Link:
Manual Dial Override:
Manual Dial Override Field:
Manual Dial List ID:
Manual Dial Filter:
Manual Preview Dial:
Manual Dial Search Checkbox:
Manual Dial Search Filter:
Manual Dial by Lead ID:
Manual Call Time Check:
Manual Dial Validation:
Manual Dial API:
Manual Dial CID:
Manual Dial Timeout:
Phone Post Time Difference Alert:
In-Group Manual Dial:
In-Group Manual Dial Select:
Agent Screen Clipboard Copy:
Group Alias Allowed:
PLLB Grouping:
PLLB Grouping Limit:
CRM Popup Login:
CRM Popup Address:
Start Call URL:
Dispo Call URL:
No Agent Call URL:
Extension Append CID:
Blind Monitor Warning:
Blind Monitor Notice:
Blind Monitor Filename:
Max Inbound Calls
Max Inbound Calls Outcome:
Allowed Inbound Groups:
Default Transfer Group:
Agent Transfer In-Group Validation:
